GLENPARK PET HOTEL GUEST INFORMATION
ROOM SERVICE AT GLENPARK PET HOTEL • CUSTOM CARE FOR YOUR BEST FRIEND
Feeding Time Options to conform to your pets' regular routine
Meals are served 2 times daily (8:30 am / 5:30 pm). Puppies and special medical needs guests can be fed more frequently. As all our guestrooms & suites are private, we can permit pets to free feed (graze) throughout the day, if that is their usual routine and your preference. We request you provide us with written feeding instructions on your New Guest Folio form. We provide stainless steel food dishes and water buckets – you can bring your own plastic dish if you wish but no glass or ceramic, please.
We strongly recommend you provide your pets’ usual food and snacks for them to enjoy during their stay. This will decrease any possibility of stomach upset. We can provide dry kibble food at a cost of $1/cup if required.
List of Services
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We are fridge food friendlyList Item 1
Fridge, freezer and deep freeze are available on site for canned, fresh home-made, or raw diets. Special meals are no problem so long as the instructions are clear. For kibble diets please provide ration instructions in CUPS (as in measuring cup). For the grazer types, please determine what amount the pet goes through in an average day so we know what’s normal. Water buckets are provided in every room, cleaned daily and topped up regularly throughout the day.
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What's a holiday without snacks?List Item 2
In addition to their meals, there are three daily “treat times” as part of our routine. We like to offer our guests a treat mid-morn, mid-aft and bed-time, to compliment our breakfast and supper meal services. We welcome their usual treats sent from home but no rawhide or pig ears please. We have Milkbone dog treats and Temptations cat type treats flowing freely for those who don’t bring their own. If your pet has a sensitive tummy or allergies, be sure to provide treats for us to give them that you know they enjoy and tolerate well.
Our frozen homemade treats and “Pet Puzzles” are a yummy way to provide a special afternoon treat and enrichment time. Our creative staff make wonderful yummy frozen treats with peanut butter, yogurt, pumpkin, berries, veggies, busted cookie bits etc. We can do special ones for allergy dogs as well. These are available for $4 each. We suggest no more than 1 per day.
For those that enjoy a real good chew we offer custom-sized, carefully cleaned and inspected frozen RAW beef femur “butcher bones” for dogs for just $3.75 each. They’ll enjoy it for several days and scale their teeth while they’re at it! We suggest no more than 2 per week.
Bedtime treat service is offered to every guest in our hotel. Luxury Suite and premium guests and those opting for the tuck-in amenity enjoy individual bed-time stories quietly read, accompanied by relaxing rubs sending the Pets off to sleep with a smile.
CLEANLINESS IS A CRITICAL COMPONENT OF QUALITY CARE AT GLENPARK PET HOTEL
Housekeeping service is provided twice daily (or more often if needed) to keep our guest rooms clean and comfy. Only pet and environmentally-friendly cleaners and disinfectants are used by our well-trained housekeeping staff. Every guestroom is completely self-contained (waterproof) for zero opportunity for fluids to ever pass from one Guestroom to another.
Cleanliness is Next to Dogliness at Glenpark Pet Hotel and Suites!
LUGGAGE FROM HOME
What to bring and what to leave behind
We provide in every Guestroom:
- cozy bedding
- food dish (fresh per meal)
- water bucket
- no-slip mat
NOTE: Luxury and premium guests are further furnished with raised bed platforms (Kuranda Beds).
You must bring:
- Proof of Vaccination (see Vaccinations/Healthcare)
- Collar & Leash (all dogs must arrive and leave on leash)
- Cats should arrive in safe carriers
You should bring:
- Their usual pet food & favorite snacks (send a bit extra just in case you’re delayed)
- Durable safe chew toys or antlers for their time spent indoors (we provide durable safe outdoor toys for ball/tug play)
- No pig ears, raw hide or bones
- Small blanket or old towel or t-shirt (something that smells like home) to add as top layer to our bedding
Please do NOT bring:
- Unwashable quilts/duvets (if it won’t fit in standard top - load washer, please don’t bring it)
- Carpets
- Glass or breakable plastic dishes
- Raw hide or pig ears or bones
- Any prong or electric collars of any type
At Glenpark Pet Hotel, every pet will have their own guest locker for storage of their own items. However, please label everything with your dog’s name. We cannot guarantee that items won’t be damaged or lost so please don’t send anything irreplaceable. We do our best but cannot be held responsible for items left behind.
GPH Fire/Tornado/Emergency Evacuation Protocols:
While we don't mix guests, build secure fences, add perimeter fences, cameras and microphones and systems galore to keep everyone safe there are some things you just cannot control.
Fire:
In case of a building fire dogs would be evacuated to the outdoor yards. The quarantine pens in the garage plus added crates could accommodate up to 25 dogs if necessary. The building is equipped with smoke and CO2 alarms to code.
In case of a local wildfire (full property evacuation) the pet's owners/ emergency contacts would be contacted with as much notice as possible to retrieve their pets. Any remaining pets will go with GPH staff/management into their vehicles and depending on numbers we'll either take them home &/or to another facility outside the immediate area.
Storm:
When extreme summer T-storms start up we get all the dogs back indoors and crank up the fans (and the music) to soften the outdoor sounds. We ask our clients and we take notice and track the dogs who are especially storm sensitive. Our software provides us a “thunder report" of the known storm sensitive dogs who are in the building so we can go to them quickly to provide some extra comfort. Several come with thunder jackets and some come with calming meds in extreme cases.
Tornado:
In case of tornado we would follow the above process same as wild fire. If no time to evacuate the property we would have staff with dogs in crates and on leashes get to the farmhouse basement for shelter.